Returns Policy

Privacy Policy

 

Free Delivery:

Orders over £50 include free delivery. Some products may be excluded from free delivery. These include delivery to postcodes that incur addition charges or EU delivery. If your address incurs additional charges you will be required to pay the addition surcharge. You will NOT need to pay for the whole delivery amount, just the additional charge. This includes postal areas in the highlands. For a full list please see below.

Delivery Services

As part of the free standard delivery service Zurleys offer we provide the most suitable way for you to receive the item as safely as possible. If you wish for an alternative delivery type than the one assigned to your product(s) listed here then please contact us after ordering to enquire if we can change the delivery type to suit you*. You can see how your item will be delivered on the order review section before placing the order or on your order confirmation email** Please find all the different delivery services HERE

Delivery Estimates/Expected Delivery

(*) Asterisk on the product page – Please see checkout page for confirmed expected delivery timescale. Timescales on the product page are estimates only and a more specific delivery lead time is only available once your address has been confirmed. 

For specific product delivery estimates please check the checkout page as your adress is required. For estimated delivery lead times these can be found on the product page (visible under the product name). For larger items you can expect either a phone call prior to delivery and/or an email with delivery tracking and time slots. For smaller items delivery information will be sent via email from the courier who is delivering your item(s). Delivery estimates are in working days.

Accepting your delivery

Please ensure you thoroughly check your items for any damage at the point of delivery. In the unusual event that your item arrives damaged, please do not accept the delivery and call us on 01744-742384 and we will do our best to rectify the problems as soon as possible. Please do not ask our carriers to arrange exchanges or refunds. NB: All goods must be signed for by an adult aged 18 or over on delivery.

Delivery Service:

All deliveries taken place by third party carriers only include delivery to door unless stated on the checkout page. This can include large or heavy items if a “to door” delivery service is still available. Some deliveries do include downstairs room of choice but must be requested beforehand or will be stated before ordering on the order review/delivery section. Downstairs room of choice deliveries will be provided by Kinetic Logistics or Pallex Retail Plus

 

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The Delivery Terms 

We offer a free delivery service on orders equal or more than £50. Delivery charges vary according to the type of goods ordered and location of delivery. Delivery locations excluded from the free delivery service are Nothern Ireland, Channel Islands, Republic of Ireland, Scottish Highlands and Europe.

Zurleys Free Delivery offer includes the most cost effective and fastest way to receive your item(s). If you request an alternative delivery service this may incur surcharges.

You will be required to pay extra for delivery in some locations and it also might not be possible for us to deliver to some locations

Please note that we are only able to deliver to addresses within the United Kingdom within our free delivery service, Excluded locations include the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland, the Channel Isles and Europe. We can delivery to these locations but please contact us beforehand to receive a delivery quote for these locations.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and are estimates only. In any event, we will aim to deliver your goods within 30 days from  the day after we receive your order (excluding made to order items). If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they are in your physical possession or in the possession of an authorised person. Once goods have been delivered they will be held at your own risk and we will not be liable for their loss or destruction.

Zurleys uses third party carriers to deliver products to customers.

All deliveries taken place by third party carriers only include delivery to door unless stated on the checkout page. This can include large or heavy items if a “to door” delivery service is still available. Some deliveries do include downstairs room of choice but must be requested beforehand or will be stated before ordering on the order review/delivery section. Zurleys cannot be held liable for any loss, injuries or damages because deliveries are made to door/drive only.

You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carriers delivery staff consider that access is unsafe then they will not deliver the goods until safe access is provided. If they are unable to deliver the goods due to there being no safe means of access. We reserve the right to cancel your order and refund the payments subject to our refund policy. Please see our return policy here for more information

We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Zurleys or any reasonable rescheduling of delivery.

For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your expected delivery timescale should changes occur and if so, a new delivery estimate will be given.

Our carriers cannot offer any timed or Saturday drops unless a surcharge is agree beforehand. Please call the support line for surcharge information

For orders of multiple items, the dispatch date will be assigned according to the longest lead time. If multiple orders are placed for the same delivery address, these will be grouped and the dispatch date will again be chosen according to the longest lead time. Some items are warehoused in different locations and may arrive on different dates. You will be informed off this before items are dispatched.

Delivery Charges To Excluded Free Delivery Locations:

Scottish Highlands

  1. One Man (courier) £15 surcharge
  2. Two Man (Heavy Furniture) £50 surcharge

Channel Islands, Republic Of Ireland and Northern Ireland

  1. One Man (courier) £25 surcharge
  2. Two Man (Heavy Furniture) £80 surcharge            

 

We reserve the right to cancel your order if you are unwilling to pay the surcharge for your address (if applicable).

Our Shipping charge (Per Trolley Under £50)

Standard Shipping Charges for UK Mainland Only

1-2kg

£3.79

2-5kg

£4.99

5-13kg

£7.99

13-20kg

£9.99

20-30kg

£12.99

30-50kg

£18.99

50+kg

£26.99

 

Please note these charges are waived after a £50 spend (Free Delivery) for applicable locations only