Return or Cancel an Order/Item

 

Request to cancel your order/return an item within 28 days of delivery

If you wish to use the right to return an item to Zurleys within the statutory 28 days notice please email support@zurleys.co.uk and quote your order number.  Alternatively you can also phone us on 01744742384 to notify us of your intention to return an item but we would request an email or for you to write to us for confirmation.

1) If you wish to notify us by email you can do this by emailing: support@zurleys.co.uk

2) If you wish to request to return an item via post please download and complete the form below and post to:

Zurleys, Enterprise Greenhouse, St Helens Chamber, St Helens, WA101FY.

Please do not return an item to Zurleys without prior notification to do so. Unwanted items will incur a surcharge for collection. To see our full return policy and return charges, these can be found here and the full terms and conditions can be found here

We can organise collection on your behalf but all costs incurred through return shipping are strictly non-refundable and that the customer bears all return shipping costs.

Refunds will be processed within 14 days of receiving the goods back from you or within 14 days of proof of return. The refund will be made via your original method of payment. When returning goods on which you have received a discount/special offer that offer/discount will no longer apply and will be deducted from the original price.

Return Form for postal returns

If you wish to return/cancellation your order via post please see the return form which is attached to your order confirmation email

If you have any question about returning an item please email us or phone on 01744742384