Customer Service and FAQ

Below is a list of Frequent Asked Questions

 

I have purchased an item but didn’t receive my email notification

Your email has most likely gone to your spam folder. This is a common location to find your notification if you have a Hotmail email account. If you still can’t find it please contact us and we will re issue your notification.

Your email subject will start with "Zurleys: Thank you for using Zurleys"

Do you manufacture the products?

We work with many brands and suppliers to offer a wide range of products for you to choose from.

Many of the brands we offer are located right here in the UK.

How long does delivery take?

For delivery timescales, please see the product pages - an up to date estimate will also been displayed on the checkout page under the delivery section.

How can I make an account?

To make an account with us you need to register in the top right of the website. Here you can save personal information and delivery details. You can also track orders and contact us quickly about any changes.

I have a fault with an item, should i contact Zurleys or the manufacturer?

If you have a fault with an item or develop an issue with an item within the valid period, you may wish to contact the manufacturer directly quoting Zurleys as the retailer you purchased the item from. You may also contact us and we can forward your details to the manufacturer.

How do I return an item?

If you wish to return an item you can do so by email Support@zurleys.co.uk.

You can also request to return by visiting our return page here

For damages items, you will be asked to provide photographic evidence of damage.

Can I speak to somebody?

Contact us on 01744-742384 or email us on support@zurleys.co.uk 

What is a ZUR code?

The ZUR code is our own unique way of tracking and searching products we offer to you. It can also be useful if you want to find a product quickly. If you like a product note the ZUR code in additional information and in the future just search that code and your chosen product will be there. (In cases products have be discontinued)

I have ordered an item but changed my mind

To cancel your order please contact us on 01744-742384, Email us on support@zurleys.co.uk or visit the return/cancellation page here

I am a business can I purchase from Zurleys?

Yes you can, our terms and conditions are reflective of business users also, excluding fault/damage claims as per our policy*.

*Although our products are made to a high quality they are designed to be used in a home setting and thus we cannot accept fault/damage claims after 2 months of delivery due to the extensive usage the products may be exposed to in business settings. Business customers are defined by the billing details (Business Card Purchases) and not the delivery address. (Having an item delivered to your work for ease of delivery).

What if I'm not in when you deliver?

Most large pieces of furniture will be booked in with you before-hand or you will receive email or text notification of when your item(s) will be delivered and what to do if you’re not home at the specified time. Smaller items will either be sent by Interlink, UPS or DPD. Please look out for a calling card which will tell you what to do next. Couriers will notify you if your item is being “left safe”.

How do I use a discount code

Simply enter the code on the trolley/cart page before you head to the checkout page.